RETURN & EXCHANGE POLICY
At Beauté & Co. Collective, we take great care in preparing and inspecting each luxury unit before it leaves us. Due to the nature of our products, all sales are final and we do not offer refunds.
NO REFUNDS
Beauté & Co. Collective maintains a strict no-refund policy. Refunds will not be issued to the original payment method once an order has been placed.
​
EXCHANGES & STORE CREDIT
Eligible items may be returned for an exchange or store credit only. Store credit may be applied toward a future purchase with Beauté & Co. Collective.
To be eligible, you must contact us within 7 days of delivery, and the unit must be returned in its original, unused condition.
RETURNED UNITS MUST:
• Have all original tags attached and intact
• Be unworn, uninstalled, and unused
• Have lace completely intact and uncut
• Have no glue, adhesive, makeup, or product applied
• Not have been washed, colored, bleached, cut, curled, straightened, or otherwise altered
• Be returned in its original condition and packaging
If the tags have been removed, detached, altered, or damaged, the unit is considered final sale and will NOT be eligible for an exchange or store credit.
For sanitary reasons, any unit that has been worn, installed, altered, or has had the lace cut is not eligible for return, exchange, or store credit.
​
CAP SIZE & MEASUREMENTS
It is the customer’s responsibility to properly measure their head before placing an order. The cap size and corresponding measurements for each unit are clearly listed within the individual product description. Please carefully review the sizing information before completing your purchase. Beauté & Co. Collective is not responsible for incorrect sizing due to inaccurate measurements or failure to review the listed measurements before ordering.
​
CUSTOM & ALTERED ORDERS
Custom-made, custom-colored, resized, or otherwise personalized units are final sale and are not eligible for exchange or store credit.
​
RETURN SHIPPING
Customers are responsible for return shipping costs. Original shipping charges, if applicable, are non-refundable. We strongly recommend using a trackable shipping service, as Beauté & Co. Collective is not responsible for returned packages that are lost or damaged in transit.
​
INSPECTION & STORE CREDIT
All returned merchandise is subject to inspection. Once your return has been received and approved, your exchange or store credit will be processed. Beauté & Co. Collective reserves the right to decline any return that does not meet the requirements outlined above.
​
ORDER ISSUES
If you believe you received an incorrect or defective item, please contact us promptly after delivery so we can review the issue and assist you.